Marketing your Hotel’s Contactless Guest Experience and Commitment to Guest Safety

We are seeing many parts of the world ease travel restrictions and consumers are starting to travel again. But that doesn’t mean they’ll leave their concerns about their health and safety at home! Major hotel brands across the globe are engaging in major rebranding campaigns to highlight their commitment to hygiene,  social distancing, and contactless technology.

In this webinar, we’ll show you how to market your hotel’s commitment to a safe and seamless experience, at every stage of the guest journey. 

• Review the basic parameters of the “new normal” post-COVID: Who will start to travel? Where will they go? What will be their concerns?
• Learn how to differentiate your brand in the inspiration and planning phases by directly addressing customers’ desire for renewed travel and concerns over hygiene;
• Discover how top-notch hygiene policies and loyalty programs can give you an advantage over OTAs, and encourage guests to book direct;
• Make your guest experience safer and more seamless by utilizing contactless technology and promoting your contactless guest journey offering
• Manage your online reputation post-stay to increase guest loyalty, and plug any gaps in your hygiene policy.

Remember, major hotel brands like Hyatt, Marriott, and IHG have already rebranded to reap the benefits of the post-COVID recovery. A Q&A session will follow this webinar, so save your seats and come ready!