New technologies, both software and hardware, are changing the way internal hotel operations are managed; they are all about providing better guest service and keeping operations running smoothly.
—Justin DeRise
Technology has made significant strides in the past five years; it is ubiquitous in almost everything we do, and for many guests, especially Millennia’s, technology seems to be part and parcel of their DNA. Many hotels have begun integrating guest-facing
technologies to meet guest expectations but behind the scenes, new innovations are enabling hoteliers to empower employees, manage day-to-day operations more effectively, serve guests better and even increase revenue.
(1)
Hotels are all about the bottom line and forward thinking hoteliers are catching on to the huge financial cost savings that Cloud and SaaS bring – along with simpler upgrades and on-going maintenance. However, as a massive added bonus, Cloud and SaaS bring and deliver many operational efficiencies and advantages. Traditionally, guests and front office employees interacted from opposite sides of a desk.
However everyday operational applications such as PMS and POS can now be part of the cloud, meaning employees no longer need to sit in a “fixed” position and can get out from behind their desks to have real, personal interactions with customers. Using mobile devices, and accessing applications via the cloud, employees can; process orders, bookings, payments and check customers in and out, anywhere, anytime.
Mobility allows employees to provide services anywhere the guests are, resulting in more satisfied customers. Housekeeping can also get in on the action; use their own devices to log into the hotel PMS, communication can occur more efficiently with front of house regarding which rooms need cleaning and which rooms are ready for guests. With the right technology tools, Housekeeping can efficiently move through rooms and the front office are free to focus on the day-to-day business of looking after their guests.
(2)
The word automation is not new to the hotel industry – it has been used since the PMS was first introduced, when software was
introduced to streamline valet parking and luggage handling by Porters’, and now automation is being applied as an option by acute hoteliers at check-in and check-out.
Providing the option of self-service, guests having the ability to control when and where they check in and staff will have more free time to focus on the more value-added aspects of their jobs. Similarly, automation on checkout can
streamline the process of getting guests smoothly on their way. Automating the hotel bill is a perfect way to improve the customer’s experience.
Automation removes the tedious elements of the check-in and out process; there’s no queuing, everything is processed on the guest’s own device and results in savings in both time and money for the hotel employees.
(3)
Messaging applications in the market place have grown from strength to strength and have become the preferred mode of communication among the younger generation.
Some hoteliers have begun to adapt and harness this form of communication as the customer service channel between staff and guests. Guests can use chat applications to have real time conversations with staff to resolve any issues, request room service, order a taxi, book dinner and/or the spa, etc.
Chat is a versatile, effective way to ‘chat’ to guests.
It provides instant, one-on-one, real-time interaction and has the potential to not only transform customer service but also to deliver operational efficiencies.
New technologies, both software and hardware, are changing the way internal hotel operations are managed; they are all about providing better guest service and keeping operations running smoothly.
It provides instant, one-on-one, real-time interaction and has the potential to not only transform customer service but also to deliver operational efficiencies. New technologies, both software and hardware, are changing the way internal hotel operations are managed; they are all about providing better guest service and keeping operations running smoothly.
Once online, our PMS delivers comprehensive multi-property management, including central configuration, CRO, rate management, guest profile management, and multi-property reporting. —Justin DeRise Great hotel technology
As you prepare for a returning influx of guests, remain aware of the changing landscape due to the novel coronavirus. These tips will help you
The use of robots can lead to improvements in terms of speed, cost-effectiveness and even accuracy. —Justin DeRise With the advent of motion pictures, science
See how StayNtouch’s Cloud PMS, Guest Mobility, and Guest Kiosk solutions deliver better results for hotels through better front & back of house communication, increased mobile touch-points, more revenue and operational efficiency, and unlimited interfaces.
Your demo will include how to:
Manage and Set Tasks Across Your Departments
Ensure Guest Satisfaction & Safety With Contactless Check-in Options
Automate Easy Upsells & Monetized Early/Late Checkouts
Set & Manage Rates/Availability
Integrate With Tools and Platforms Essential
to Your Hotel
And More!
