Hospitality Trends
Assessing The Airbnb Threat To The Hotel Industry
August 17, 2017
If the hotel industry isn’t talking about OTAs, it’s Airbnb. Some hoteliers believe that Airbnb is an imminent threat [link to: to
Blog Articles
Learn about our latest innovations and partnerships with top global hotels as we transform hospitality technology and assist hotels in reimagining the guest experience.
Hotel Guest Experience
SaaS: The Evolution Of Customer Service
August 10, 2017
“The customer is always right”, a phrase originally coined in 1909 by Harry Gordon Selfridge, (founder of Selfridge’s department store) which exhorts
Hotel Guest Experience
How To Improve Hotel Guest Satisfaction With SaaS
August 7, 2017
Customer happiness and satisfaction are fundamental in the hospitality industry; they are essential to keeping business afloat. Academic research consistently finds that
Hospitality Trends
The Latest Technologies Transforming the Hotel Experience
August 3, 2017
Technology has and is evolving, as are consumer expectations. We’ve have become more demanding and expect a more immediate and personalized service
Digital Experience
How Hotels Can Win OTA Wars With A Better Digital Strategy
August 1, 2017
On July 20th, Skift published a report by the artificial intelligence company, [27]/7, that reveals how hoteliers that adopt a digital strategy
Hotel Guest Experience
Why Service Matters More for SaaS Companies
July 26, 2017
Customer Service is important for every company, of course. Bad customer service erodes your ability to get referrals and eventually your reputation
Hotel Technology
In the Land of Software as a Service, Service is King
July 20, 2017
Adoption of Software-as-a-Service (SaaS) is growing exponentially in almost every industry. Instead of having to buy, build and maintain costly technology infrastructure,
Hospitality Trends
US Lodging Association Calls Out OTAs On Misleading Strategies
July 17, 2017
Nobody can deny the impact and influence online travel agencies (OTAs) have on global travel and hospitality, connecting millions of travelers to
