Understanding the Relationship between Customer Engagement and Customer Satisfaction
In the 1980s there was a big focus on customer satisfaction. The thinking at the time was that a satisfied customer would
Learn about our latest innovations and partnerships with top global hotels as we transform hospitality technology and assist hotels in reimagining the guest experience.
In the 1980s there was a big focus on customer satisfaction. The thinking at the time was that a satisfied customer would
Engagement is when you successfully “engage” someone. That word has many different meaning, but when it comes to Guest Engagement, we are
To find ideas to improve customer engagement, we first must come to terms with what it is that get your hotel guest’s
In a survey conducted as part of the Amadeus study by Rohit Talwar, “Hotels 2020 – Responding to Tomorrow’s Customer and the
Customer Engagement is really about increasing the frequency and quality of interactions with the customers in the hospitality industry with the endgame
“Guest Engagement” is one of those buzzwords that you hear thrown around alot these days in hotel management circles. It doesn’t seem
There is no industry more reliant on customer satisfaction than the hospitality industry. For almost all hotels, the process of interacting with
People have been communicating with each other long-distance since the beginning of time, from smoke signals, to carrier pigeons. However, the way
See how StayNtouch’s Cloud PMS, Guest Mobility, and Guest Kiosk solutions deliver better results for hotels through better front & back of house communication, increased mobile touch-points, more revenue and operational efficiency, and unlimited interfaces.
Your demo will include how to:
Manage and Set Tasks Across Your Departments
Ensure Guest Satisfaction & Safety With Contactless Check-in Options
Automate Easy Upsells & Monetized Early/Late Checkouts
Set & Manage Rates/Availability
Integrate With Tools and Platforms Essential
to Your Hotel
And More!