About StayNTouch
StayNTouch, based in Bethesda MD, is revolutionizing hotel operations through mobile optimized property management solutions. We are the guest-centric property management system, built to empower any guest experience the world’s best owners and managers can design.
We deliver an entirely new approach to how hotels streamline operations and increase margin, connect, and engage their guests and how guests experience their stay at a hotel. We do this by leveraging the convergence of SaaS/Cloud, tablet, and touch computing, as well as guest mobile phones to manage all staff and guest touch points on a single platform. We provide these solutions to well-known hotels such as the TWA Hotel, Great Wolf Resorts, First Hotels and Okko Hotels.
We are seeking a Product Specialist, Development Escalation with a passion for technology innovations, customer service, and recognition in the workplace. We are looking for a true product thinker with attention to detail combining both thorough industry understanding and product management skills to help drive our company’s growth.
*This is a remote position and can be based anywhere in the US
Essential Duties and Responsibilities (including but not limited to the following):
- Support our Development Escalation Team in delivering and maintaining on-going product quality and customer support with a specific focus on system integrations, quality assurance, requirements documentation as well as release management.
- Serve as a customer focused product thinker with a passion for the latest technology innovations. Provide value to our clients by supporting the feature and functionality set of the product and its 3rd party integrations.
- Work in an agile development environment to launch new products and major product innovations and assist in the release process.
- Assist the dev escalation team in validating feature set and define requirements and acceptance criteria for product features in conjunction with the product management team.
- Assist the QA team with testing.
- Work closely and collaboratively with clients, customer success managers, product management, sales executives, and development team members.
- Actively participate in client management, sales, and marketing opportunities including working with top clients on new product innovations.
Skills and Qualifications:
- Minimum of 2 years’ experience in hospitality IT, implementation, support or product management or degree in Hotel Management and substantial work experience in Hotel Operations.
- Experience in managing software integrations (API endpoints, SOAP, JSON based integrations)
- Ability to read and understand XML messages as well as JSON APIs.
- Previous experience with the hospitality industry integrations realm, HTNG, Open Travel Alliance and property interfaces.
- Bachelor’s degree and/or equivalent working experience.
- Excellent verbal and written communication skills.
- Strong analytical skills and experience with reporting and data analysis.
- Strong organizational skills and the ability to work with deadlines in a fast-paced working environment.
Ideal Candidate will also have:
- Proven track record of product innovation changing the dynamics of an existing or emerging market
- Experience with global software and services
- Experience with SDLC, specifically in a Scrum development environment
- Experience working in an agile development environment
- Working proficiency in either German, French, or Spanish
If you wish to apply for this position, please follow the link below:
https://stayntouch.bamboohr.com/jobs/view.php?id=121
StayNTouch, Inc. does not discriminate in employment opportunities or practices based on race, color religion, sex, national origin, age, disability, or any other characteristic protected by law. Employment decisions at StayNTouch, Inc are based on merit, qualifications, and abilities.
