Hotel Guest Experience
3 Ways Hotels Can Promote Mobile Check-In
July 11, 2016
The use and the demand for self-service check-in and out in the hotel industry has recently seen rapid growth; by 2017 PwC
Category: Hotel Guest Experience
Discover insights, trends, and best practices to elevate your hotel operations, drive revenue and profit, and amplify your guest experience.
Digital Experience
Messaging and chat services: The new normal of B2C communication
June 13, 2016
The concept of messaging has been around a long time and is even thought to predate the World Wide Web. It was
Hospitality Trends
Tips on Tapping into a Growing Market by Attracting Chinese Tourists to Your Hotel
May 18, 2016
In recent years, the people of China have begun to travel more and more. In addition, the new Chinese generation has different
Digital Experience
5 Facts About Hotel Review Scores and Rankings on Google
March 8, 2016
When travelers start to plan a trip, they often use an Internet search engine, like Google. Some of the first hits to appear
Hospitality Trends
What Lessons about Consumers and Mobility can Hotel Management Learn from Retail?
January 28, 2016
Back in 2009, Apple rolled out a mobile point of sale (mPOS) solution in its’ stores. Some say it revolutionized the retail
Hospitality Trends
Keyless Entry Systems are facilitating seamless hotel stay experiences
January 7, 2016
The hotel industry has been behind other segments of the hospitality industry in adapting to the smartphone revolution. This isn’t necessarily a
Digital Experience
Hotel Technology Enhances Brand Loyalty
September 23, 2015
Travel brands have been slow adapting to new technologies because they are concerned it will negatively impact longstanding business models. Hotels have
Hotel Guest Experience
New Hotel Technology Saved My Life
May 11, 2015
I wake up, head pounding. Startled. I look at my clock…9am! Damn it, I’m late! All I keep thinking is “Charlie is
