Hotel Technology
Update your Hotels Check IN and OUT process… offer CHOICE!
April 16, 2014
It’s being done the same way for centuries now. Guests walk in the door, they find the front desk, sometimes wait in
Category: Self service
Discover insights, trends, and best practices to elevate your hotel operations, drive revenue and profit, and amplify your guest experience.
Hotel Technology
Guests Want to Check In And Bypass The Frontdesk!
April 10, 2014
While 79% of business travelers owning a Smartphone would use it to check in or out of a hotel using the hotel
Hotel Technology
BYOD…Why do hotels provide devices when guests have and want to use their own?
March 27, 2014
I had the benefit of getting an “industry rate” at a high end hotel last week, enabling me to make a guilt-free
Hotel Technology
Yotel…Purpose Driven Technology Can Offer a First Class Experience
March 26, 2014
A great story from the Founder of Yotel… my favorite line = “The YOTEL experience is all about technology from the minute
Hotel Guest Experience
A Thoughtful Digital Experience Builds Brand Loyalty
March 11, 2014
Travel brands have been slow adapting to new technologies because they are concerned it will negatively impact longstanding business models. Hotels have
Self service
No Mobile App …. web or native …Strategy? OTA’s say THANK YOU!
February 26, 2014
In early January, I blogged about the evolution of guest booking methods…call centers, travel agents, web booking & OTA’s on desktops and
Self service
How one man is driving towards the perfect trip. Do you concur?
February 20, 2014
Concur has been quietly investing in young companies in the past four years, sometimes taking a small share, sometimes larger, rarely with
Hospitality Trends
Ritz-Carlton Tries to Target Next Gen Travelers Without Breaking Tradition
February 19, 2014
Recently, I wrote about the Modern Traveler’s Choice. Since then, I’ve seen a few interesting articles about similar trends, one of which
