[Webinar] From Point of Engagement to Checkout:
Personalizing The Guest Experience and Revenue Stream
Tuesday, June 11th | 11am EST/ 3pm GMT
Personalizing the Guest Experience
We now live in an Experience driven economy and the connected traveler’s expectations are that of a more tailored, personalized experience. Hotels who pay attention will reap the benefits of greater opportunities for revenue.
In this webinar, learn how to personalize the guests’ booking and stay journey to drive more satisfaction and increase your bottom line. Experts from StayNTouch, Revinate and Avvio will discuss:
- Why customizing the guest experience is essential for hotels in today’s market
- How to personalize your website and booking experience for more direct bookings
- How to leverage mobility to drive more guest engagement and greater revenue
- How to leverage targeted marketing to build better guest relationships
Speakers
Erica Rich
Erica Rich is the Sr. Hospitality Marketing Strategist at Revinate and is responsible for maximizing customer success through the education and adoption of hotel email marketing best practices.
Ryan King
Ryan King is the Director of Strategic Partnerships at StayNTouch and is responsible for discovering new methods that enable hoteliers to better engage with guests and increase revenues through better service & marketing.
Rich Tuckwell
Rich Tuckwell is the President at Avvio North America and is responsible for driving direct-bookings growth by understanding the guest experience and emotive journey to provide solutions that increase guests' engagement.
“As we develop future projects, we will continue to innovate on the guest experience ... We have been impressed with StayNTouch’s commitment to supporting new hotel concepts in both front and back of house operations.”
Christian Strobel
President at Bunkhouse Group
