With the advent of motion pictures, science fiction writers’ have often provided prescient glimpses of future technologies. These inventions and happenings that were once dreamt
Self-service technology is having a transformative effect on the world around us, particularly on consumer behaviour and the way we interact with businesses. More than
Customer engagement and satisfaction is one area that is continually linked with a shift towards automation, especially as AI and self-serve platforms become more developed
Technology-based self-service is everywhere these days enabling users to accomplish a wide range of tasks – from banking, to ordering pizza, checking luggage at the
Over the last few years, we’ve witnessed a widespread consumer shift towards self-service automation. With so many options to access services independently such as online
The hospitality industry has historically been bound to its traditions. In the business of making others feel comfortable and welcome – the foundations on which
