
A Thoughtful Digital Experience Builds Brand Loyalty
Travel brands have been slow adapting to new technologies because they are concerned it will negatively impact longstanding business models. Hotels have long relied on

Travel brands have been slow adapting to new technologies because they are concerned it will negatively impact longstanding business models. Hotels have long relied on

In early January, I blogged about the evolution of guest booking methods…call centers, travel agents, web booking & OTA’s on desktops and now mobile bookings.

Concur has been quietly investing in young companies in the past four years, sometimes taking a small share, sometimes larger, rarely with much fanfare. The

Recently, I wrote about the Modern Traveler’s Choice. Since then, I’ve seen a few interesting articles about similar trends, one of which really caught my

In my experience, being forced to have dozens of interactions with people while I am traveling can be exhausting. Sometimes I’d prefer to just handle

Last night I was revisiting the 10 Hospitality Technology Trends You Need To Know About, a recent white paper sponsored by The Wall Street Journal. I
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