[Webinar] StayNTouch Best Practices
How to Maximize Direct Bookings in Today’s Mobile Environment
Tuesday, September 10th | 1 pm ET | 10am PT | 5pm GMT
Directly Winning
The relationship between hotels and OTAs used to be clearly win-win: OTAs gained revenue from commissions, and hotels found a way to fill otherwise vacant rooms and gain exposure through the “billboard effect.” But now the relationship isn’t as clear cut. As direct bookings decrease, hotels are losing valuable knowledge about their guests 一 and valuable profits to increasing OTA commissions.
In this webinar, we’ll show you how to win back those direct bookings by streamlining your booking process, engaging prospective guests pre-stay, and nurturing your guests’ loyalty during- and post-stay. During the presentation, we will show you how to:
- Beat OTAs at their own game by discovering the secrets of their success;
- Use compelling social media marketing to capture direct bookings during the inspiration and planning phases of the guest journey;
- Optimize your website and booking engine to capture mobile visitors and minimize abandonment;
- Capture guest information (and future bookings!) in-stay using mobile check-in and customized loyalty programs;
- Nurture guest loyalty through targeted mobile upsells, in-stay messaging, and seamless mobile payment systems.
Save your seat today to find out how to increase your direct bookings!
StayNTouch Best Practice Series
Learn the Fundamentals
Master fundamental best practices implementations of Rover efficiently and effectively.
Explore Best Strategies
Explore strategies and best practices to maximize hotel revenue and guest satisfaction.
Achieve Success
Receive examples of real-life properties that have exemplified the “New Way to Hotel.”
Your Host
Justin De Rise
As a content and customer marketing specialist, Justin is committed to helping hoteliers strategize on ways to combine technology and human support to personalize guests' experiences and enhance operations.
“As we develop future projects, we will continue to innovate on the guest experience ... We have been impressed with StayNTouch’s commitment to supporting new hotel concepts in both front and back of house operations.”
Christian Strobel
President at Bunkhouse Group
