[Webinar]
Touchless Touchpoints: Integrating the Right Technologies for a Better Guest Experience
Thursday, October 1st | 11am ET/ 8am PT/ 3pm GMT
Touchless Touchpoints
There are a number of types of platforms that can aid hotels attempting to thrive in the current climate and recovery phase. But it’s essential that hotels find the right technologies to integrate every guest touchpoint. What’s more? Leveraging technologies that keep your guests safe, support a lean staff, and meet the new demands of travelers.
Join us for a webinar discussion led by experts from StayNTouch, Cendyn, and GuestRevu, and learn:
- How to be more engaging at every guest touchpoint in a contactless environment
- How to connect your technologies and action guest data for a more personalized experience
- How to leverage automation to support a lean staff and ensure operational continuity
- How to manage guest feedback to protect your brand’s reputation in a hyper-conscious climate
Speakers
Micheal Bennett
CMO at Cendyn
Michael brings over 25 years of international management experience to the Chief Marketing Officer role at Cendyn. Having spent the first few years at Cendyn building the brand globally, he now oversees Marketing, Product and Data Analytics at Cendyn. With the majority of his career servicing and working with hotels including KSL Resorts & Capital and White Lodging, his understanding of hoteliers’ needs to drive profitable revenue will move the Cendyn product portfolio and brand to new heights.
Priya Rajamani | Head of Implementation & Support at StayNTouch
Priya spent over 9 years with the corporate division of Taj hotels divided between revenue & reservations management projects, data mining and CRM. She led their system applications team as their Manager Central Reservations/Customer Information Systems. Priya Joined StayNTouch in December 2013 , spearheading and managing global software implementations and support.
Chris Alexandre Founder & CEO at GuestRevu
Chris Alexandre has been creating and nurturing technology companies for over 25 years, and is focussed on providing hospitality professionals with valuable insights through hospitality tech. With the development of SaaS company GuestRevu, Chris has applied his passion for technology to the hospitality industry, creating a suite of online guest feedback and reputation management tools that are intuitive, affordable and provide hospitality professionals exceptional return on investment.
“As we develop future projects, we will continue to innovate on the guest experience ... We have been impressed with StayNTouch’s commitment to supporting new hotel concepts in both front and back of house operations.”
Christian Strobel
President at Bunkhouse Group
