A major component of Cedar Court’s commitment to social distancing has been their investment in mobile self-service check-in/out technology.
—Justin DeRise
Like the rest of UK’s hospitality industry, the COVID-19 pandemic came as a devastating shock to Cedar Court Hotels. On March 20th, Cedar Court Hotels made the tough decision to temporarily close their doors to the public to better protect their staff and customers, and to comply with social distancing mandates from the UK government. But as soon as the doors were closed, staff at Cedar Court Hotels began revamping their hotel to thrive in the new normal of the post-COVID recovery.
A major component of Cedar Court’s commitment to social distancing has been their investment in mobile self-service check-in/out technology. “We expect that returning customers will expect a seamless flow throughout their guest journey,’” Emily explains, “By this we mean, that the queue at the local pub bar or the front desk will now be a real safety concern, rather than simply a minor annoyance.” Fortunately, Cedar Court Hotels has seen the promise of contactless technology for some time, and has already invested in mobile self-check-in, digital ordering, and automated key cutting.
Emily goes on to explain how StayNTouch’s Mobile PMS and guest mobile check-in plays a key role in her brand’s contactless guest journey:
Emily is optimistic about the future of Cedar Court Hotels post-COVID: They are looking forward to an anticipated upturn in their already strong domestic leisure business, and have developed a “truly fantastic family offer,” to capitalize on the trends towards more localized leisure vacations.
”Our hotels will reopen on July 6, 2020,” Emily exclaims, “and we cannot wait! We are coming out of the gate fighting fit!” Cedar Court Hotels has done an enormous amount of work in the background to ensure that their post-COVID guest journey is as safe and seamless as possible. Emily concludes, “The main thing for us is to ensure that we run our business safely and provide the best guest experience possible for the customers we expect to receive as we reopen.”
Prior to the COVID pandemic, The Blackburn Inn’s front desk was oriented around a traditional, concierge-style of check-in.Now, this process is digitized using a guest-facing mobile check-in
While other hotels in the region were forced to shut down because of COVID, Hotel Hi-Ho was able to stay open to serve essential workers,
Not only did this forward-thinking design bring its guests closer to nature, but it proved to be uniquely suited to the social distancing requirements of
See how StayNtouch’s Cloud PMS, Guest Mobility, and Guest Kiosk solutions deliver better results for hotels through better front & back of house communication, increased mobile touch-points, more revenue and operational efficiency, and unlimited interfaces.
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Manage and Set Tasks Across Your Departments
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Automate Easy Upsells & Monetized Early/Late Checkouts
Set & Manage Rates/Availability
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