While other hotels in the region were forced to shut down because of COVID, Hotel Hi-Ho was able to stay open to serve essential workers, in part because it’s mobile PMS and mobile guest check-in option allowed guests to bypass staff interactions and promoted social distancing on-property.
—Justin DeRise
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Since its rebranding in 2014, Hotel Hi-Ho has eschewed the notion of a traditional front desk, opting instead for a top-floor lounge that (in pre-pandemic days) served as a space for socializing and co-working. While travelers have the option of checking in through an on-premise smart kiosk, they are encouraged to take advantage of the hotel’s mobile guest-facing check-in option. Here, guests can check-in through any browser on their mobile device, without having to download a native app, which has enhanced guest adoption. Once they select their desired room, guests can select additional upgrades or amenities, such as monetized early check-in or late check-out. Rick Emery, Hotel Hi-Ho’s General Manager, explains further:
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“I believe people will continue to err on the side of caution for a few months post-pandemic and possibly even longer,” Emery explains, “There is a divide on whether or not it will be “safe” to travel after the restrictions are removed. But regardless, we will continue to provide a top level of service to those who are looking for a clean and safe lodging facility in our area.”
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Prior to the COVID pandemic, The Blackburn Inn’s front desk was oriented around a traditional, concierge-style of check-in.Now, this process is digitized using a guest-facing mobile check-in
A major component of Cedar Court’s commitment to social distancing has been their investment in mobile self-service check-in/out technology. —Justin DeRise Operating for over 35
Not only did this forward-thinking design bring its guests closer to nature, but it proved to be uniquely suited to the social distancing requirements of
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