StayNTouch Best Practice Blog: Optimizing the Guest Journey for Direct Bookings Pt 1: Pre-Stay
When OTAs came on the scene in the 1990s, they were seen as a win-win proposition: While OTAs profited off of commission,
Category: Hotel Guest Experience
Discover insights, trends, and best practices to elevate your hotel operations, drive revenue and profit, and amplify your guest experience.
When OTAs came on the scene in the 1990s, they were seen as a win-win proposition: While OTAs profited off of commission,
Now that we’re just past the year’s halfway mark, it’s a great opportunity to take a look at the hospitality industry from
If only we could go back in time — you know, B.A., “before Airbnb” disrupted the hotel industry and gobbled up billions of
Hotels and resorts know they need to win over millennials’ hearts and minds. But where to begin? That is the question. In
In our always connected world, Millennials are much savvier when it comes to using tech for travel. Gen-Y grew up immersed in
No one wants to wait in line for the front desk anymore. This is true for practically everyone, but especially “swipe left,
In today’s online world, there are more ways than ever to stay connected with your customers. The hospitality industry is all about
What hotelier doesn’t want more bookings? Often, the only thing preventing your rooms from being filled faster is the way your hotel
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